At launch, plenty of players reported encountering the Request Timeout or null response login error when trying to join servers. This meant they could rapidly fire up new servers and decide exactly where they needed the most capacity.Chivalry 2's servers are online at the moment. They only needed servers in 30 locations at any one time. Being able to scale quickly is key to our business. Latency was low and thousands of game sessions started and finished smoothly on our server farm.įrom a server infrastructure perspective, things had performed as planned. There were some code-based issues at launch, but in terms of multiplayer servers there was no tracked downtime. But there was a substantially higher number of players than we anticipated – almost double.”
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“We thought we’d see a much larger peak during the open beta than on launch day, as it was free to play. “We didn’t expect such a large spike at launch,” said Brian. It had over 250,000 players at launch, which levelled out to nearly one million players over the first month. In the first hour, the influx of players was almost 100% more than projected, a huge surge in players to jump in at the start. On 8 June 2021, Chivalry 2 was released globally, on five platforms. But as soon as we raised it with Gameye, you guys jumped on it immediately and solved the issue in about two weeks – ready for the beta.” We only sometimes saw it in the alpha tests, and we initially assumed it was on our end. “It was inherently frustrating – as any of these problems always are. “We did have some issues with performance to start with,” said Rasmus. Each time we increased the number of players to make sure the servers could handle the load.” These were closed tests to make sure that people could join the server, play the game and do so without any downtime. “In total, we ran six alpha tests with real players.
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So we walked Tripwire through how to integrate our systems, step by step, so that they knew it was all working correctly. The important thing when you’re choosing innovation is that you need a guide through the whole process. “It took us just a few days to get set up. “We knew we needed to test early, so that we could optimize the systems for the number of players they’d get,” said Elmer Bulthuis, CTO at Gameye. “I don’t think we would have had such a good relationship with someone else.” Test early, squash bugs “We felt there was a personal relationship, and if there was a problem, we knew you guys would be there,” said Rasmus Lofstrom, game director at Torn Banner. We can automatically scale, allowing their servers to be flexible. We had built a platform that would be perfect for Chivalry 2 – with data centres set up in 30 targeted locations and able to reach 250 data centres in total if they needed. Even if we didn’t agree on a specific issue, you were always willing to see it through. “The relationship has to be a two-way street. That was comforting to us – that you’d be on hand,” Mike said. “What attracted us throughout the process was that you were attentive, easy to work with and you’d be on a call when something came up. On paper, we offered everything from a technology point of view, but technology alone wasn’t enough. On our side, our servers had no downtime and no major issues. While there were launch issues, they were all code-based and not related to our technology. And almost a million players in the first month. There were twice as many sessions than we anticipated in the first hour, and over 250,000 players at launch. Players flocked to Chivalry 2, surpassing our internal predictions. We handled a surge of players on launch day And that they could add regions with no financial risk, while integrating the rest of their tools. We made sure there wouldn’t be any capacity issues. Our strategy was to help them ‘scale with ease’ and be prepared for any eventuality. So they turned to Gameye to make sure they had the systems to cope with any spikes, on five platforms in 30 locations across the world. Ones that could handle a huge influx of new players and make the launch experience as smooth as possible. (Let’s face it, there are many games to play.) So when Torn Banner and Tripwire developed Chivalry 2 – the sequel to their medieval multiplayer hack-and-slash game – they knew they needed scalable multiplayer servers. Especially for multiplayer titles, where players expect a trouble-free game and don’t have much patience.
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